Data Analytics & BI

Eslam Ahmed Azmy

Data & Sales Operations Analyst

Cairo, Egypt · 5+ years of experience

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Portrait of Eslam Ahmed Azmy

Professional Summary

Results-driven Data & Sales Operations Analyst with 5+ years of experience, including a 3-year track record at Mindray. Skilled in strategic forecasting, regional pipeline management, and automated reporting using Power BI, Tableau, Excel, and SAP. Applies SQL and Azure knowledge to improve data governance and streamline workflows.

Professional Experience

March 2026 – Present

BI Developer

First for Trading & Distribution (Vodafone Franchise Partner) · Mohandseen, Giza

  • Monitored daily sales across 95+ branches and built Power BI/Excel dashboards for sales, targets, TNPS, staffing, complaints, and executive reporting.
  • Produced recurring reports for sales, targets, TNPS, resignations, and maintenance.

April 2023 – Present

Data & Sales Operations Analyst

Mindray Middle East and Africa · North Africa and Turkey

  • Supported North Africa (Egypt, Libya, Sudan) and Turkey with sales performance reporting and decision support.
  • Built automated Power BI/Excel reporting using SAP BI data for KPIs, targets, and backlog; tracked forecasts and pipeline in SAP C4C/IBP.
  • Maintained customer and distributor master data, data quality, and DMS user support.

February 2021 – March 2023

Retail Operations Specialist

First for Trading & Distribution (Vodafone Franchise Partner) · Mohandseen, Giza

  • Monitored performance across 80+ branches and developed dashboards for sales, targets, TNPS, and staffing.
  • Managed employee headcount, transfers, resignations, recruitment coordination, and hiring follow-up.

March 2020 – February 2021

Retail Sales Representative

Vodafone (First for Trading & Distribution) · Maadi, Cairo

Met daily sales and service targets and processed customer transactions through the POS system.

June 2019 – February 2020

Technical Support Wizard

Xceed Contact Center (WE Account)

Trained and coached 10–15 trainees each month on support systems, call handling, and customer experience.

October 2018 – June 2019

Technical Support Representative

Xceed Contact Center (WE Account)

Diagnosed fixed-internet issues, guided customers through troubleshooting, and escalated unresolved faults.

Education & Certifications

Bachelor of Commerce · Accounting and Business Management

Cairo University · June 2016

Certified Data Analysis Professional (CDAP)

Epsilon AI · October 2022

Competency Based Interviews (CBI)

Job Master · March 2022

English Language

Berlitz · March 2014

Skills & Tools

BI & Analytics

Power BI, Tableau, Advanced Excel, SQL, Data Modeling, DAX, ETL, Data Cleaning

Business Operations

Sales Analysis, KPI Tracking, Forecasting, Pipeline Management, Performance Reporting

Systems

SAP ERP, SAP C4C, SAP BI, SAP IBP, CRM, DMS

Data Governance

Master Data Management, Data Quality, Data Auditing

Professional Skills

Analytical Thinking, Problem Solving, Stakeholder Management, Communication

Get in touch

Available for data analysis and business intelligence projects.

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